Refund policy

 

We have a 30-day return policy, which means you have 30 days to request an unconditional return or exchange; we will provide you with a suitable return address based on your location".


We currently have 5 overseas warehouses and 1 China warehouse for returns and shipping issues. Before you need to process your return or exchange request, please contact us via email

CONTACT INFO

Email: support@ldcems.com

Phone: +86 134 1029 4779 

Support: 8:30AM – 5:30PM (GMT+8)

 

Our Overseas Warehouses, return address:

 

US Warehouse:
Address: Online Seller RMA ,  2125 Gateway Blvd  #51499792 ,  Hebron  Kentucky  41048  US

UK Warehouse:
Address: Online Seller RMA ,  Unit 73 Interlink Way West  #51499792 ,  Leicester  LE67 1LD  UK

German Warehouse:
Address: Online Seller RMA  #51499792 ,  Ludwig-Erhard-Str. 2 ,  28197  Bremen ,  DE

 AU Warehouse:

Address: Union Lucky Returns ,  P O Box 6008  #51499792 ,  CHULLORA  New South Wales  1405  AU

CA Warehouse:

Address: Online Seller RMA ,  265 hood road unit 1, Markham  #51499792 ,  MARKHAM  Ontario  L3R 4N3  CA


If your return request is accepted, we will email, instructions on how and where to send it. Products sent back to us without a return request will not be accepted.

Exchanges

 

Fastest exchange process:Send us an exchange request via email. Upon approval, place a new order. When the new product is received without any problems; request a refund for the old order.

Refunds

 

Upon receipt and inspection of the returned item, if your refund is approved, it will be automatically issued within 10 business days via your original payment method. Please note that your bank or credit card company may require additional time to process and deliver the refund. If it has been more than 15 business days since your refund was approved and you haven't received it, please contact us at support@ldcems.com.

Damages and issues


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period

 

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.